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Loving Outdoors Customer Service

FREE delivery on everything (UK only) Back to top

Keeping hold of your order for longer than we need to is not in our interests. Once you have placed an order with us we will do our upmost to get it dispatchd the same day. We have a large team of pickers and packers and it's amazing how many orders they can prepare in a day!

FREE Standard Delivery on everything:

All items on the Loving Outdoors website are eligible for free delivery. There is no minimum order required. Items will be received within 2-3 working days but customers often tell us they come much sooner. (UK Mainland Only)

PRIORITY Delivery:

If you need the item sooner, then select our Priority Service. It costs £1.99 and guarantees a speedy delivery, typically withing 1-2 working days. Also, please remember that that orders must be received before 12:30pm to be guaranteed Priority Service. Orders received after this will go out the following day. (UK Mainland Only)

EU Delivery:

We now offer delivery to a set number of countries outside the UK. There is a flat rate delivery charge of £14.99 and items should be received within 1-7 days. We will improve our international service in the coming months with faster delivery times, lower postage costs, currency conversion, website translation and delivery to more countries.

We currently delivery to; Australia, Austria, Belgium, Channel Islands, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland. All items will be sent recorded delivery so will need a signature.

Privacy Back to top

LovingOutdoors.com is serious about protecting your personal data and privacy. All information collected by us will be used in accordance to the Data Protection Act 1998.

Personal Data:

On this site we will collect information that you provide to us through registration forms, orders, visits to the site and emails which you send. This data is used to aid the development of LovingOutdoors.com and to monitor service levels so that we can ensure that we have the best systems in place. Information collected in this way is not used to identify you.

Newsletter Subscriptions:

If you have signed up for the VIP NEWSLETTER then you have consented for LovingOutdoors.com to send you information on products, promotions, special offers and developements with the business. If at anytime you would like to unsubscribe from this service, then you can do so by clicking unsubscribe in Your Account.

Cookies:

Our site uses Cookies from your temporary internet folder to ensure that the correct items are placed in the Shopping Basket. This is standard for all online shops and helps us create a smoother shopping experience.

Disclosures:

We will not pass on your information to any third parties unless otherwise stated.

Copyright:

All images, content, reviews, videos and flash files are copyright of LovingOutdoors.com. Any person or persons who use such material without the consent of LovingOutdoors.com will be in breach of Copyright.

Returns & Replacements - 90 DAY ZERO HASSLE Back to top

As a responsible company we believe in offering the best possible customer support. Having received poor customer service in the past it is our aim that you receive only the best service from LovingOutdoors.com.

If you not happy with your purchase

We go above and beyond the standard 7 day return policies that are offered elsewhere by giving you a full 90 days with no restocking fees. As long as the item is returned to us in the condition it was sent to you and has not been used, we can offer a full refund. That means it must also come with all original packaging and labels. We don't refund postage on such returns either.

Software that has been opened is non-refundable; faulty software will be replaced.

Faulty items:

We are confident that our products will be in perfect working order when they reach you. In the event that your order is faulty please let us know as soon as possible so we can resolve the matter quickly. If you need to send a 'dud' item back then we will refund the postage costs for you...goes without saying, really!

Damaged in transit:

If your order arrived has been broken in transit, let us know straight away and we'll dispatch a replacement straight away.

Ordering Back to top

Placing orders on our fantastic new site couldn't be easier: add the item to cart, proceed to checkout, fill in your details (Create an account if you like) and then click place order. Simple. Or if you'd rather do it over the phone, give us a call on 0161 241 5500 and one of our excellent service team will deal with it for you.

Security & Payment Options Back to top

We accept all major credit and debit cards online. We can also take orders over the telephone on 0161 241 5500.

Payment Security:

We take security seriously to help give you confidence we have provided you with our full contact details, so that you know we are available to deal with queries. Also our site is secured by McAfee who perform rigorous security checks to ensure you are safe from identity theft, spyware, viruses, hacking and other online threats when browsing our website.

In addition, we adhere to the Sales of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications. As members of SafeBuy we have also agreed to be mystery shopped to ensure that we are offering the best possible service so you can buy with complete confidence.

Payment Gateway:

The payment gateway we use is SagePay. SagePay uses many fraud prevention tools such as Verified by Visa and Mastercard Securecode. We do not store your card details.

Payment Options:

~ Credit or Debit Card Online

~ Cheque & Postal Order: Select this option at checkout. Make payable to fitgencY Ltd and send them to our address here

~ Bank Transfer: To pay by BACS transfer please contact us on 0161 241 5500 and we will provide you with our bank information

Viewing Orders Back to top

You can view your recent orders by going to My Account and signing in with the log-in details you created at the time of purchase. Although creating an account with LovingOutdoors.com if optional, if you decide not to you will not be able to view your order history online. If you ndo not have a customer account and you require information on your order, please contact us on 0161 241 5500 or help@lovingoutdoors.com and one of our team will be pleased to help you.

Updating Account Information Back to top

To update your account information, sign in at My Account.

Changing Your Password:

Once in My Account you can change your password by selecting Account Information.

Changing Your Contact Details:

Once in My Account you can change the email address by which we contact you by selecting Account Information.

Changing Your Delivery Address:

Once in My Account you can change your delivery address by selecting Address Book.

Opting in/out of our newsletter:

Once in My Account you can change your newsletter preferences by selecting Newsletter Subscriptions and (un)checking the boxes that apply